CUSTOMER INFORMATION
Help & FAQs.
Find product information, locate a store and choose the right customer service channel.
Products & browsing
How are the products organised?
Browse eight departments: Coffee, Milk & dairy, Drinks, Snacks & chocolate, Rice & noodles, Fresh & frozen, Household cleaning and Home appliances. Use Shop by category to open a department.
Where can I check a pack size or product description?
Open the product page for the pack weight or quantity, product images and description. Refer to the actual pack for ingredient, allergen, preparation and storage information.
Which currency is shown?
Catalogue prices are displayed in Malaysian Ringgit (RM). If a product has an offer, its regular and current prices are shown together.
Can I place an order?
Ordering is not currently available. You can browse the catalogue for product information.
Stores & customer support
How do I contact customer service?
Email customer_service@99speedmart.com.my or call +6010 500 0099. Calls are handled Monday–Saturday, 9am–6pm. See the contact page for all channels.
Is WhatsApp available?
99 Speedmart lists +6010 500 0099 for WhatsApp, Monday–Saturday, 9am–8pm. Outside service hours, on Sundays or public holidays, enquiries are handled on the next working day.
Where is the nearest store?
Search the official store locator for a branch near you. Opening hours can be checked with customer service for the relevant outlet.
What if I did not receive a printed receipt in store?
The company publishes a No Receipt Policy for physical-store purchases. It includes a 48-hour complaint window and eligibility conditions. Read the official policy (PDF) and contact customer service. This is not a general returns policy.
Company services & policies
Where can I find information about bulk purchases?
Read the official 99 Bulksales overview. Bulk ordering is a separate service with its own availability, collection and delivery conditions; those conditions are not terms for this online store.
What is Speedpoint?
Speedpoint is an in-store service for tasks such as bill payments and mobile credit reloads. See the official service information for details.
Where are the official privacy and website policies?
The official policies & resources page links to the company’s privacy notice, corporate website terms, No Receipt Policy and Enquiry & Feedback Policy. Each link identifies its scope; corporate policies are not presented as this online store’s sale, delivery or refund terms.
Company service details are based on the official resources linked in each answer.